DESCRIPTION

 Osprey is versatile and adept at handling various riding scenarios for your enjoyment. Get ready to conquer any terrain with OSPREY's flexible torque sensor, powerful 500W motor, and long-lasting 48V 20AH battery. With a range of up to 75 miles per charge, you can effortlessly tackle the hills, trails, and beaches all day long.

Heavy-load & Multifunctional Rear Rack
The sturdy frame, which is twice the thickness of regular e-bike frames, combined with the low-center-of-gravity moped design, provides the most comfortable riding experience even while carrying heavy loads. It can attach bags, baskets, passenger seats or simply strap bulky items on it - the extended size and integrated racks make hauling a cinch.

500W Hub Motor
With 500W continuous power (700W Max Output) and 62Nm of torque at your disposal, the high-speed brushless geared hub motor can help you conquer the most rugged terrains easily.

48V 20Ah Lithium Battery
Its removable 48V 20Ah Lithium-ion battery guarantees high performance and an extended lifespan. The bike range per charge is about 75 miles per charge on pedal-assist mode and around 40 miles on pure electric power mode. We offer a 1-year warranty on the original battery.

Smart LCD Display
The backlight color display provides information like speed, mileage, power, etc. If you want to customize the speed to your personal style, please feel free to reach out to Senada support team for help.
Made of Quality Components

4.0" MOUNTAIN BIKE FAT TIRES
20"x4" Chaoyang fat tires provide upgraded grip and traction on rugged roads. Even on some troublesome terrains, these tires can provide you safe and smooth riding experience.

180MM MECHANICAL DISC BRAKES
Both the front and rear 180mm mechanical disc brakes provide ample stopping power, ensure that e-bike can be stopped swiftly as well as smoothly.

DURABLE ALUMINUM CRANKSET
The durable aluminum crankset and the crankset guard provide further protection to the chainring and help the chain stay to travel over rough terrain.

SHIMANO 7 SPEED GEAR SHIFT SYSTEM
The Shimano 7-speed freewheel means you can shift to a larger cog for uphill riding and downshift to a smaller cog at high speeds. In combination with the pedal-assist system, you can adjust a suitable speed to complete your journey.

SUSPENSION FORK WITH EASY LOCKOUT OPERATION
The suspension fork on OSPREY serves to absorb shock or impact from the road, providing a smoother and more comfortable ride. It also enhances control and traction, making it easier to navigate over rough terrains.

LED HEADLIGHT
The headlight is bright enough to make night driving much safer and more enjoyable. The luminous flux of the headlight is 650 lumens.
Designed for Your Comfort
Our bike is designed with your comfort and safety in mind.

SOFT SADDLE SEAT
An ergonomically designed saddle features a comfortable riding experience, specially made for pressure relief, and can suppress vibration and shock when crossing a rough and uneven road.

THUMB THROTTLE
The thumb throttle on OSPREY provides the capability to control the bike's speed without pedaling. It offers an easy way to accelerate, making the ride less physically demanding and more enjoyable.

REAR RACK AND FENDERS
The integrated rear rack can not only handle around 100 lbs of weight but also provides excellent protection for the battery. The full-coverage fenders help you avoid most of the mud splash.

Strength & Stability

Osprey's durable front-suspension fork, enables it to absorb road impacts and vibrations from uneven terrain, making the bike suitable for sand, snow, mountain trails and more.

SPECIFICATIONS 

Battery 48 volt 20 amp-hour
Max Load 350 lbs (160 kg)
Range 75 miles (120 km)
Recommended Rider Height 5'2" ~ 6'2" (160cm ~ 190cm)
Calculated from the average heights of the test riders.
Included Battery, charger, pedals, assembly toolset, assembly guide
Warranty 2 Years
Motor 500 watt

What's In The Box

Your Osprey comes 90% pre-assembled. Just unbox, mount the front wheel, put pedals in place, turn some bolts here and there and you are ready to ride in 40 minutes or less!

 WARRANTY

To make a warranty claim always keep handy the bicycle model, date of purchase, bicycle serial number as well as the order number on our website.

Every Senada electric bicycle on our website comes with a 2 Year warranty against manufacturing defects in materials or workmanship on its frame, motor, controller, and display that could affect the electric bicycle's function.

Every Senada Li-ion battery on a Senada e-bike comes with a 1 Year warranty, the warranty includes service coverage for a defective battery. If it is out of warranty, Senada offers battery service for a charge. 

All rechargeable batteries are consumables and have a limited lifespan — eventually their capacity and performance decline such that they need to be replaced. As batteries age, they can contribute to changes in e-bike performance. A Senada Li-ion battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions. 

This warranty applies only to the original registered owner of the Senada bicycle and is not transferable. 

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage, or failure due to accident or other improper use, installation of third-party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear, or water damage. 

We highly suggest using a photo or a short video (no more than 25MB) to illustrate the issue when contacting us, it will help us diagnose the problem quickly and clearly, then provide further assistance to solve it. 

TERMS AND CONDITIONS OF THE WARRANTY 

For your reference, please refer to below comprehensive warranty: 

Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty. 
Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 2 Years from purchase. 

Original Batteries– are warranted to be free from defects in material or workmanship for a period of 1 Year from the date of purchase.

During the year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.

The battery warranty does not include damage from power surges, use of third-party charger, improper maintenance or other such misuses, normal wear, or water damage (including rust). 

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence, or attempt to open or repair it without Senada and/or Senada authorized service provider's permission will void the warranty. 

4. General: The bicycle is backed up by a 2 Yearmain warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty. 

5. Consumables: Components subject to wear are NOTcovered by the warranty: tires, inner tubes, chargers, brake lines, brake pads, rear rack, basket, crankset, pedals, fenders, wheel lining tape, spokes, light bulbs, LEDs, fuses, etc. 

If any warranty included parts happen to be damaged during shipping, please contact us (with photo/video proof) immediately after shipment arrival. Senada will send a replacement part at our expense and will work with you to fix the issue. 

Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the shipping costs of warranty parts. 

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from bicycle misuse, negligence, or abuse.

 Always follow care and preventive maintenance procedures.

 Always keep receipts from any services performed to the bicycle by an authorized distributor or service center.

 The warranty will be voided by any of the following circumstances: 

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or bicycle damage caused by careless parking.
3. Acts in violation of laws.
4. If bicycle is resold.
5. DIY repairs on electronics.
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel, and water.
7. If the bicycle is used as rental unit.
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding, and other hazards.
9. Rust and/or paint fading caused by heavy exposure to rain, hail, snow, or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity.
11. Damage caused by nails, needles, broken glass, debris, sharp rocks, or other foreign objects.
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs, or elevated ramps.
13. If the bicycle is used in competitions or racing.
14. If bicycle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling. 

Due to the nature of the product, some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, LED headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer. 

100% Price Match Guarantee

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax