DESCRIPTION

SPECIFICATIONS 

 Motor: Because you can toggle between 750W and 1,000 continuous watts (with a max power output of 1500W), this smart torque sensing fat tire electric bike motor, powered by Bafang, is capable of falling under all 3 Classifications of electric bike laws.
Battery: Integrated 17.5ah Lithium-ion battery
Range: See “eBike Range Explained” under “Resources” on our website
Performance: 160NM of Torque/ 1500 Peak Wattage Output
Display: Bafang DP C18.UART Full Color LCD
Brakes:Powerful Tektro HD E750 Quad Piston Hydraulic, 203mm front & rear
Suspension: RST Renegade Air Fork (120mm of travel) & Rockshox Monarch Air Rear
Frame: High Grade Aluminum Alloy 6061
Frame Size: Medium - 5'9 & shorter; Large - 5'10 & taller
Size: 17” & 19” Frame
Throttle: Removable Left Thumb Throttle
Wheels: Quick Release Front Hub
Tires: Unparalleled Traction and Control Maxxis Minion 26” x 4.0
Gearing: 11 speed Sram NX, 11-42t Rear cassette
Steering: Wide 740mm Handlebars for Greater Stability
Load Capacity: 300lbs
Locking Ergonomic Handlebar Grips
Side Rear Derailleur Guards
Saddle: SR Nebula Sport Saddle
Aggressive Skid-Proof Wide Stance Pedals for Fat Tire Electric Bikes
Weight: 69 lbs without battery

WARRANTY

  EBike & EScooter Limited Warranty Terms

Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance. Bakcou requires registering your Bakcou eBike/eScooter within 45 days of receiving your eBike/eScooter. Registration is required to take advantage of this warranty. This will allow Bakcou to provide you with better service in the future. Product Registration

As explained in more detail below, Bakcou warrants the products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Bakcou’s published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. “Original retail purchase” means the Product was purchased new for the first time directly from Bakcou or from an authorized Bakcou Dealer. Registration is required for warranty claims.

Only the original owner of an eBike/eScooter purchased directly from Bakcou or an authorized Bakcou Dealer is covered by this Limited Warranty. The Warranty period begins upon receipt of the eBike/eScooter and shall terminate immediately at the end of the Warranty period. The Limited Warranty will not apply to any subsequent owner or other transferee of the eBike/eScooter.

This Limited Warranty is only applicable to eBike/eScooter purchases within the United States and Canada. Purchases outside the United States and Canada shall be subject to their respective warranty terms.



LIFETIME FRAME WARRANTY

Bakcou eBike/eScooter frames have a lifetime warranty against factory defects. Provided you register your eBike/eScooter with Bakcou within 45 days from the date of receipt, Bakcou will warrant the structural integrity of the frame to the original owner for as long as the original owner owns the product.



2 YEAR LIMITED MANUFACTURER WARRANTY

All Bakcou eBikes/eScooters and their individual covered components (as defined herein), are protected against all manufacturing defects in material or workmanship for two (2) years after original purchase by the original purchaser.

The Limited Warranty is expressly limited to the replacement of a defective motor, lithium ion battery, Roloff gear hub, suspension, forks, stem, handlebar, headset, seat post, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, and kickstand. This warranty does not cover the normal wear and tear of these components.



THIS LIMITED WARRANTY DOES NOT COVER:

Normal wear and tear.

Any damage or defects resulting from failure to follow instructions in the eBike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the eBike/eScooter as sold, operator error, water damage, extreme riding, stunt riding.

Improper follow-up maintenance.

The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.

For the avoidance of doubt, Bakcou will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Any modifications made to the bike by the customer will void the warranty.

Any products sold by Bakcou that are not an eBike/eScooter.

Determining whether damage or defect to an eBike/eScooter protected by this limited warranty shall be in the sole discretion of Bakcou.

Customer will be responsible for shipping costs associated with the replacement of any parts or components.



EXTENDED WARRANTY OPTIONS

Bakcou has partnered with Extend to offer supplemental extended warranty packages for an additional cost. Extended warranty packages allow for a one-time replacement on parts and components. Extended warranties start on the day the Bakcou Limited Warranty period ends.

Learn more about Extend (link to Extend page on our site)



CLAIM PROCESS:
Photos and/or videos of the damaged, covered component are required for Bakcou to replace any covered component under warranty.

Once you have the photos and/or videos contact the Bakcou Technical Support Team (warranty@bakcou.com) to make your claim. Please provide your information including your name, address, date of purchase and details regarding your claim.

The Bakcou Technical Support Team will work with you to determine the best course of action to fix and/or replace components covered under this warranty. If the Bakcou Technical Support Team determines that a covered component must be replaced, instructions will be provided for receiving the replacement and returning your damaged component.

Customer will be responsible for shipping costs associated with the replacement of any parts or components.

After the replacement of the covered component is received, the Backou Technical Support Team will assist you in replacing or installing the new covered component on your Bakcou eBike.

If a credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved and order is paid in full.

100% Price Match Guarantee

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Shipping 

Shipping Policy

Most of our warehouses ship Monday-Friday. If you have any questions about your order, we are available by phone, text email or chat.

We offer free ground shipping to United States excluding Alaska, Hawaii and Puerto Rico.

Order Confirmation

Orders are generally shipped on Monday-Friday within 72 hours of placing the order. Note that occasionally shipping times vary. Once shipped, items will be delivered to customers usually with in 5-10 business days depending on location. As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

If you do not shipping confirmation message within 72 business hours after placing your order, contact us by phone at 715-609-2288 or email at info@electricbikesofamerica.com. We are are here to help.

Electric Bikes Of America ships using preferred carriers: UPS, USPS and Fed Ex.

RECEIVING AND INSPECTING FREIGHT SHIPMENTS. 

If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are generally shipped "Signature Required").

When you receive your shipment, ask the carrier the following questions: 

1. Is it damaged? Do not sign the receipt before inspecting for damage. Check for holes, water stains, and tears. Pick up cartons if you can. Check for rattling. Listen for something broken inside. Check to see if any packages have been opened or if the sealing tape has been tampered with. 
2. Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. Sign only for the type of unit you receive. For example: two pallets. Don't sign for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages. 

If your delivery doesn't check out, do the following: 

1. If only partially damaged or short, accept it and note exceptions on the delivery receipt and photograph the shipping box.  Do not refuse the shipment unless you are uncomfortable accepting the merchandise.
2. Email our team with your findings to info@electricbikesofamerica.com

How to note exceptions: 

1. Damage Notations: Be specific. Describe the damage accurately. Pinpoint the locations of all defects. Take a picture of all four sides of the shipping box.

2. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as "short." 
3. Signatures: Write down all exceptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). After the driver signs, you sign also. 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.